SHOWERS AND TOILETS

Each cabin has a private bathroom with shower and heated floors, toilet and wash basin. Shampoo, conditioner and shower gel are provided for your use.

ELECTRIC CURRENT

The electrical supply on board is 230 volts, 50 Hz. Passengers coming from the USA and Canada may need to bring a small 230v/110v converter. Before you buy a converter, check your electronics, as most modern cameras, computers and devices are already compatible to use 230/110 volts.

The electrical outlets found in your cabin and around the ship accept standard European two round pin plugs, so you may need to bring a travel adapter. You’ll also find a USB outlet at each bedside, and some in the public presentation spaces.

Please be aware that the electricity supply may not be sufficient to power your electronic devices at all times. It is recommended that you check the voltage of your device before plugging it in, as the device may be damaged if the incoming voltage is higher than that for which it is manufactured. Please see www.quarkexpeditions.com/en/terms-and-conditions for more information.

HAIRDRYERS

There is a hair dryer included in each cabin.

BATHROBES

The bathrobes in your cabins are on loan for you to enjoy for the duration of your expedition.

VALUABLES

Please store your valuables in the safe in your cabin. We recommend you travel with as few valuables as possible.

LAUNDRY

A complete list of laundry fees will be provided on board. Laundry is collected each morning; please allow 48 hours for your laundry to be returned. Ironing services are also available at a minimal charge. We encourage you to take advantage of the laundry services, as it will mean you can pack fewer articles of clothing. If you prefer to hand wash small items in your cabin, please remember to bring environmentally friendly detergent.

WATER

All passengers receive an eco-friendly, reusable water bottle in their cabin upon arrival. There are water filling stations throughout the ship.

ONBOARD ACCOUNTS

To make things as stress-free as possible, items you purchase from the Polar Boutique, lounge or bar (including drinks) are charged to your ship account. Cabin charges can also include spa, laundry, postage, communication charges and adventure options booked on board (space permitting). Payments of shipboard accounts are made towards the end of the expedition, at the reception area. The US dollar is the standard currency on board. You can use cash, Visa, MasterCard or American Express credit cards to pay your shipboard account. Personal checks are not accepted.

Note: If you are sharing a cabin and would like separate accounts, you must advise reception.

GRATUITIES

We understand this is a very personal subject and whatever amount you give is at your own discretion. At the end of the voyage you will have the option to charge a gratuity amount to your onboard account, or to place cash in an envelope. Gratuities are shared among our hotel and expedition team members.

BRIDGE VISITS

During your voyage you may be given access to the Bridge, where you can observe how the Captain and officers sail and navigate the ship. However, the Captain and Bridge officers do restrict access during arrivals and departures from port and during times of complicated navigation. As the Bridge is On Board Procedures an important working area on the ship, we ask that you keep noise to a minimum to avoid distracting the officers from conducting their jobs efficiently. Understandably, Bridge etiquette includes a ‘no eating, drinking or smoking’ policy.

DOCTOR

Quark provides an English-speaking doctor on board who manages a medical clinic stocked with a supply of common prescription medicines and basic first aid equipment. If you are under regular treatment for any ailment, you must bring a sufficient supply of medicine for yourself. We cannot accept responsibility for not having a specific brand or type of drug on board. Should you fall ill, the doctor will refer to the medical forms that you completed and returned to us; therefore it is vital that the information you provide is complete and accurate.

MAIL (Only available on Antarctic Expeditions)

Sending polar mail is still a rare and memorable way for loved ones to receive a memento from your voyage. Mail may be posted from the ship and will be charged to your on board account. Please deposit your mail at reception with your cabin number and name noted clearly in the upper right-hand corner of each card or letter.

If your voyage visits a research base, we may be permitted to leave mail. If we are unable to post the mail during your voyage, staff will attempt to do so on subsequent voyages. Please note, delivery can take many months and cannot be guaranteed.

STAYING IN TOUCH WHILE ON BOARD

When you are not busy exploring the natural beauty of the Polar Regions, you may have the ability to make phone calls, check emails and use the internet while on board.Please note that we travel to some of the most remote parts of the world. As we utilize satellite equipment for our connection, it is possible that occasional degradation or outages of services may occur. Personal communication services are not always guaranteed throughout your voyage. We encourage passengers to disconnect from digital life and reconnect with the natural world.

To access email or internet on your personal computer, tablet or smart phone, connect to the network on your device, where you can access our complimentary plan, or purchase Priority Wifi.

Polar Boutique

If you would like to make phone calls from the ship, Voice credits are also available for a small fee, and allow calling from your cabin to shore telephones at various rates per minute, dependent on location and type of phone you are dialing (calling mobile phones tends to be more expensive).

Current prices for these optional services will be posted on board the ship. Please note we cannot provide refund for unused voice or pay per minute calls.

ONBOARD WEBSITE

Our free onboard website is an excellent resource for daily programs, expedition team biographies, and other voyage information. Visit MyQuarkVoyage.com during your expedition to take advantage of the materials. Access to this site is available free of charge, even if you have not purchased data. Contact Guest Services if you experience any difficulty logging on.